Booking Conditions

Prestige Vacations is the property rental division of Prestige Realty Group SL, which is acting for each individual property owner and which is empowered to enter into a contract on behalf of the owner with the client, who is the person in whose name the booking is made. The client’s contract is with the property owner.

The party leader must be at least 18 years of age, and authorized by all other members of the party to book on their behalf. All correspondence and documents will be sent to the party leader, who is responsible for making all payments in respect of the booking, and also for ensuring that all members of their party are kept informed of details affecting their arrangements.

A contract between you, as the party leader, and us, will come into existence when you have paid a deposit and we have accepted your booking by issuing you with a booking number and our written confirmation. Telephone quotes are all provided subject to written confirmation.

When you sign the booking form, you are agreeing to abide by these conditions, and you are required to pay 20% of the total charge as a reservation deposit to Prestige Vacations. This amount is non-refundable.

You must pay the balance shown on the final invoice in cash on your arrival at least 8 weeks before your arrival unless alternative arrangements have been in writing by an authorized member of Prestige Vacations staff.

The damage deposit is 200 Euros per apartment or 500 Euros per penthouse / villa, and is payable on arrival in the office in cash. The damage deposit will be returned to you when you return the keys to our office on your departure, and when the accommodation has been checked, and is found to be in the same condition in which it was left. Prestige Vacations reserve the right to retain part or all of the damage deposit if there are damages to the premises or its contents, telephone bills, extra cleaning services or any other additional costs.

The accommodation will be available for you from 4 o’clock pm (16:00) on the day of your arrival. However, we will make every effort to have your accommodation ready for you earlier if necessary. All accommodation must be vacated by 10 o’clock am (10:00) on the day of departure, unless you have made prior arrangements with a member of staff to stay later.

Once the booking is confirmed, if you wish to change the number of passengers in your party, or to alter any arrangements relating to accommodation, car hire or any other arrangements made by Prestige Vacations, we reserve the right to charge an administrative fee of 20 Euros. This does not apply to alterations caused by published changes to flight times.

The person who signs the booking form must make any cancellations in writing, either by email, fax or post. Cancellation of accommodation will apply from the date of receipt by Prestige Vacations of the written cancellation advice. Any money paid will be lost if a booking is cancelled by the client.

We reserve the right to make changes to holidays and website details, both before and after your booking is confirmed. As we plan

 these arrangements many months in advance, sometimes the accommodation which we have available may change, and this may affect your holiday. In the event that we have to change your booking and are unable to provide you with an alternative of an equal standard and location, we will refund any money paid to us in full, and shall be under no further liability.

repair, either before or after your departure from the accommodation. Subletting any of our accommodations is strictly prohibited.

In the very unlikely event that the accommodation you have booked ceases to be available, and Prestige Vacations are unable to offer a suitable alternative on behalf of the owner, Prestige Vacations will refund any money paid to us in full, and shall be under no further liability.

Unless otherwise stated, the prices quoted are inclusive of cleaning before & after your stay, but not during your stay. If you wish to arrange any additional cleaning / laundry changes during your stay you should contact Prestige Vacations as early as possible to make these arrangements. The price also includes electricity & water costs

We accept responsibility for ensuring that all component parts of your holiday that you book with us are supplied to you as described by our staff and on our website. Any person booking accommodation with us does so entirely at their own risk and Prestige Vacations will not accept liability for the loss or damage to their personal property and possessions. Prestige Vacations can also not be held responsible for any building or maintenance works which are being carried out within your accommodation’s complex or the surrounding area. We will however do our best to inform you of any such works, offering the option of an alternative accommodation, if necessary, where possible.

If applicable, Prestige Vacations reserve the right to close the swimming pool and / or other facilities for periods of team for any valid reason and may do so without payment of any compensation or deduction from the rental price.

In the event that you lose the key to the rental property, or lock yourselves out, or have a similar client generated emergency, requiring a member of Prestige Vacations staff to be called to assist you, out of office hours, you will be responsible for an emergency call out charge. During office hours, there is no charge for this service (Monday – Friday 10am – 6pm and Saturday 10am – 2pm). However, from 6pm – 11pm the callout charge is 50 Euros and from 11pm – 10am, the call out charge is 100 Euros. You will also be responsible for any charges resulting from such an incident, such as a locksmith call out fee.

***In most of our apartments, if you leave a key on the inside of the door and then close the door behind you, you will not be able to open the door from the outside, even with another key. In this case we will have to call a locksmith to assist you, and you will responsible for any charges which arise from this***

If you lose a set of keys, you will be charged a replacement fee which varies depending on the type of lock. If a remote control for a car park is lost, there is an extra fee of 50 Euros to replace it.

We have made arrangements with a reputable car hire company to provide pre-booked car hire at fully inclusive prices. We do not however, operate the car hire company, and only act as the reservation agent whether or not the car is included in an inclusive price. You must be satisfied with the rental conditions, insurance and condition of the car before taking delivery.

Prestige Vacations shall not be held responsible for the death or personal injury of the client or any person named on the booking form, or any other person at the property. Prestige Vacations shall not be responsible for any loss, breach or delay due to any cause beyond their reasonable control (eg. Explosion, flood, fire or accident, war or threat of war, civil disturbance, governmental strikes, other industrial actions and adverse weather conditions). In any case such as this, we will treat the contract as discharged. In the event that the contract is discharged in any of these (or similar) situations, the liability of Prestige Vacations shall be to refund the sums paid to them in respect of the unused portion of the holiday calculated on a pro rata basis less an administrative charge of 20 Euros to cover reasonable expenses.

Prestige Vacations cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems etc, nor for failure of public utilities such as water, gas or electricity. Neither is Prestige Vacations responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation, or which is out of their control.